Booking Deposits

Up to 7 Guests

No upfront deposit is required at the time of booking. Losh management reserves the right to charge a holding deposit of £10 per person in the event of a no-show or late cancellation.

8 Guests or More

A deposit of £10 per person is required at the time of booking. Please confirm final guest numbers at least 48 hours before your reservation. This allows us to adjust your booking and avoid charges for non-attending guests.

Bottomless Brunch

A deposit of £15 per person is required to secure all Bottomless Brunch reservations. Any non-attending guests will forfeit their deposit.

Cancellation Policy

To cancel or amend your reservation without charge, please do so at least 48 hours before your arrival time.

• Cancellations with more than 48 hours' notice carry no charge.
• Cancellations with less than 48 hours' notice may incur the full deposit.
• No-shows will be charged the full deposit amount without exception.
• Bottomless Brunch deposits are non-refundable for non-attending guests.
• Group bookings of 8 or more must confirm final numbers at least 48 hours prior.

To cancel or amend a booking, please contact us by phone or email. See the details at the bottom of this page.

Age Policy

To maintain the atmosphere and experience at Losh Bar & Grill, we do not accept group bookings of guests under the age of 21.

Families are warmly welcomed. We are pleased to host children and younger guests when dining as part of a family group.

No Outside Cakes Policy

To uphold our food safety and allergen standards, we do not permit guests to bring their own cakes or food into the restaurant. We would still love to help make your celebration memorable, so please speak to our team in advance about the dessert options available from our menu.

Dress Code

Losh Bar & Grill operates a smart casual dress code on Friday and Saturday evenings. We kindly ask guests to avoid tracksuits and hats on these evenings.

• Smart casual attire is required on Friday and Saturday evenings.
• Tracksuits, sportswear and hats are not permitted on these evenings.
• No dress code applies on Tuesday, Wednesday, Thursday and Sunday.
• Our team reserves the right to decline entry if the dress code is not met.

Dietary Requirements & Allergies

Please inform us of any dietary requirements or allergies at the time of booking. Our team will do their best to accommodate your needs.

Our kitchen handles a wide range of ingredients including nuts, gluten, dairy, shellfish and sesame. While we take all reasonable steps to avoid cross-contamination, we cannot guarantee that any dish is entirely free from allergens.

Please speak to a member of staff on arrival for full allergen information.

Private Hire Terms

All private events are subject to a separate hire agreement and bespoke pricing depending on the size and nature of the event.

Group Bookings of 8 or More

For parties of 8 guests or more, we serve our Party Menu to ensure a seamless dining experience. The à la carte menu is not available for larger group bookings.

Deposits and Confirmations

• A deposit is required to secure all private hire bookings.
• Deposit amounts vary based on the size and type of event.
• Final guest numbers must be confirmed at least 48 hours in advance.
• Charges apply for confirmed guests who do not attend.

Gift Cards

• Gift cards are valid for 12 months from the date of purchase.
• Gift cards can be redeemed against food and drinks at Losh Bar & Grill Harpenden.
• Gift cards cannot be exchanged for cash.
• Lost or stolen gift cards cannot be replaced.
• Gift cards are non-refundable once purchased.
• Partial redemption is permitted. The remaining balance stays on the card.

Takeaway & Delivery

Takeaway orders are available for collection from 9 Station Road, Harpenden, AL5 4AA. Orders can also be placed via Deliveroo for home delivery.

• Collection orders: call +44 1582 760208.
• Delivery orders are fulfilled via Deliveroo and subject to their terms.
• Losh is not responsible for delays caused by the delivery platform.
• Takeaway orders cannot be modified once confirmed.

General Terms

Management Rights

Losh management reserves the right to refuse entry or service to any guest whose behaviour is deemed inappropriate or disruptive.

Menu and Pricing

Menu items and prices are subject to change without notice. All prices are inclusive of VAT. Service charges may apply to larger group bookings.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Privacy & Data

We collect personal data only when you make a reservation, submit a contact form, or sign up for our offers. We use this data solely to manage your booking and communicate with you about your visit.

• We do not sell or share your personal data with third parties for marketing.
• You may request access to, or deletion of, your data at any time.
• Contact us at info@loshbargrill.co.uk to exercise your data rights.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.